Terms of service

Paintory Co., Ltd. (hereinafter "the Company") hereby establishes these Terms of Use (hereinafter "these Terms") for the site and online store operated by the Company (hereinafter "the Service"), as set forth below. Any person who uses the Service shall be deemed to have agreed to these Terms. The Company may separately establish additions, deletions, special provisions, or other conditions relating to these Terms (hereinafter "Individual Provisions"). In such cases, the Individual Provisions shall constitute part of these Terms, and if there is any conflict between these Terms and the Individual Provisions, the Individual Provisions shall take precedence.

Chapter 1 General Provisions

Article 1 (Scope and Amendment of These Terms)

  1. These Terms apply to the Company and users of the Service (hereinafter "Users") in connection with the use of the Service.
  2. The Company may, as necessary and within the scope of the purpose of the Service, amend these Terms by posting on the Site without obtaining the prior consent of Users. In such cases, the Company will notify the content of the amended Terms and their effective date through the Service, the Company's website, or other means determined by the Company. The amended Terms shall take effect from their effective date.

Article 2 (Use of the Service)

  1. Users shall use the Service in accordance with these Terms and any Individual Provisions.
  2. The Company may change the content of the Service without obtaining the prior consent of Users. The Company shall bear no responsibility for any inability of a person wishing to use the Service, a User, or a recipient to use the Service as a result of such change.
  3. The Service is provided as a limited-time shop that accepts purchases of products only during the sales period separately determined by the Company. The Company may terminate all or part of the Service after the end of that sales period. Even after the Service has ended, inquiries relating to sales contracts already concluded (including returns) will be handled through the contact information set forth in the Company's Notation Based on the Act on Specified Commercial Transactions.

Chapter 2 Use of the Service

Article 3 (Suspension of Use of the Service)

The Company may suspend a User's use of the Service without prior notice to the User if the User falls under any of the following items.

  1. Where it is found that the User has previously been subject to a suspension of use or other disposition due to a violation of these Terms or similar reason
  2. Where there has been a delay in performance or other default of a payment obligation, such as fees, relating to the Service
  3. Where the User has engaged in an act set forth in Article 5 (Prohibited Acts)
  4. Where the User is, or has in the past been, a member of an organized crime group or other antisocial force, or a person equivalent thereto
  5. Where the User has otherwise violated these Terms

Article 4 (Use of User Information)

The Company handles personal information provided by customers in accordance with the Company's Privacy Policy and applicable laws and regulations, including the Act on the Protection of Personal Information. For details, please see the Company's separately established Privacy Policy.

Article 5 (Prohibited Acts)

Users shall not engage in any of the acts set forth in the following items.

  1. Submitting false registration information when using the Service
  2. Acts that interfere with the operation of the Service or that may otherwise impede the Service
  3. Using the Service through the unauthorized use of a credit card
  4. Acts that cause, or may cause, annoyance, disadvantage, or damage to other Users, third parties, or the Company
  5. Acts that infringe, or may infringe, the copyright, privacy, or other rights of other Users, third parties, or the Company
  6. Acts contrary to public order and morals, acts that violate applicable laws and regulations, or acts that may fall into either category
  7. Unauthorized reproduction or redistribution of the content of the Company's emails or website
  8. Any other act that the Company deems inappropriate

Article 6 (Copyright)

  1. Users may not use any information provided through the Service beyond the scope permitted by the Copyright Act and other applicable laws and regulations without the consent of the rights holder.
  2. If a problem arises due to a violation of the preceding paragraph, the User shall resolve such problem at the User's own responsibility and expense, and shall not cause any inconvenience or damage to the Company.

Chapter 3 Purchase of Products

Article 7 (Purchase of Products)

  1. Users may purchase products or services (hereinafter "Products") from the Company using the Service.
  2. A User wishing to purchase a Product shall apply to purchase the Product or use the service in accordance with the method designated by the Company.
  3. A sales contract regarding the relevant Product shall be formed between the User and the Company at the time the Company sends the User an email indicating acceptance of the application set forth in the preceding paragraph.

Article 8 (Termination of Contract)

  1. The Company may terminate the sales contract with a User or take other appropriate measures if any of the following items applies.
    1. Where the User has violated these Terms
    2. Where the credit card company designated by the User has notified the Company of a default in credit approval
    3. Where circumstances have come to light indicating that the User's ability to pay is at risk
    4. Where delivery cannot be made due to an unknown delivery address or extended absence
    5. Where the design data or other such data of a Product offered through the Service (hereinafter "Product Data") violates, or may violate, the Copyright Act or other applicable laws and regulations
    6. Where there has otherwise been fraudulent or inappropriate conduct in connection with the use of the Service
  2. Notwithstanding the preceding paragraph, the Company may take the same measures as set forth in the preceding paragraph where the Company determines that delivery cannot easily be made due to a Product being out of stock or for a similar reason.

Article 9 (Method of Payment)

  1. The payment amount for Products shall be the total of the product purchase price, including consumption tax, and the shipping fee.
  2. Payment for Products purchased through the Service shall be made by credit card in the User's own name, or by another payment method separately approved by the Company.
  3. Where payment is made by credit card, the User shall be subject to the terms and conditions separately agreed between the User and the card company. If a dispute arises between the User and the relevant credit card company, the parties shall resolve the dispute between themselves, and the Company shall bear no responsibility whatsoever.
  4. Users shall recognize the risk of information leakage and other risks associated with payment methods, such as the transmission of credit card numbers, when using the Service, and shall bear such risk at their own responsibility.
  5. In addition to the payment system provided by Shopify Inc., the Service allows the use of payment services such as PayPal, Apple Pay, and Google Pay. When using these payment services, Users shall also be subject to the terms of use separately established by each respective service provider.

Article 10 (Returns of Products)

  1. Returns of Products for reasons attributable to the User cannot be accepted.
  2. In the case of damage during shipping, non-conformity with the contract, an incorrect item, or other circumstances separately approved by the Company, a User may return a Product only if the User notifies the Company of the intention to return the Product within 14 days of receiving it. In such cases, the Company will, in principle, respond by exchanging the Product, and will only agree to a cancellation and refund of the price where an exchange is not possible due to the item being out of stock or due to the nature of the Product. The shipping cost for the return and the cost of the refund shall be borne by the Company.
  3. Returns under the preceding paragraph shall be made in accordance with the method separately determined by the Company.

Chapter 4 Operation of the Service

Article 11 (Management of Information)

  1. Where the Company determines that it can make use of Product Data or other related information posted or published by a User on the Service, the Company may use such information for promotion or marketing of the Service without notifying the User.
  2. Where the Company determines that it can make use of comments or other information posted by a User in connection with the Service, the Company may, after obtaining the User's consent, use such information for promotion or marketing of the Service. The Company may also delete such information without notifying the User where any of the following items applies.
    1. Where it is found that the information clearly infringes the copyright or other rights of the Company or a third party, or clearly damages the honor or credibility of the Company or a third party
    2. Where the Company has received a warning from a third party that the information infringes that third party's copyright or other rights, or damages that third party's honor or credibility
    3. Where it is found that the information violates the laws of Japan or an applicable foreign country
    4. Where the Company has received an order to delete the information from a government agency

Article 12 (Maintenance of the Service)

  1. In order to maintain the Service in good operating condition, the Company may suspend all or part of the provision of the Service without prior notice to Users where any of the following items applies.
    1. In the case of regular or emergency system maintenance
    2. Where the performance of the Service is hindered by a natural disaster or other emergency (including, but not limited to, earthquakes, tsunamis, fires, power outages, strikes, floods, infectious diseases, riots, or acts of war)
    3. Where the Company otherwise determines that suspension of the system is unavoidably necessary
  2. The Company shall bear no responsibility whatsoever for any inability of a person wishing to use the Service, a User, or a recipient to use the Service as a result of the suspension or discontinuation of the Service set forth in the preceding paragraph.

Article 13 (Other Disclaimers)

  1. Where the Company gives notice to a User, such notice shall be given by sending it to the email address registered by the User when applying to use the Service.
  2. The Company shall deliver Products purchased by a User to the delivery address designated by the User, and shall bear no responsibility regarding delivery of the Product so long as the Product reaches the designated delivery address.
  3. Where a Product sold and purchased through the Service does not conform to the contract, the Company will only respond with an exchange of the Product as set forth in Article 10, Paragraph 2 of these Terms, and shall bear no liability for damages regardless of the legal grounds for the claim. However, where an exchange of the Product is not possible, the Company will agree to termination of the sales contract in accordance with Article 8, Paragraph 2.
  4. The Company will process matters in accordance with the information registered by the User, and the Company shall bear no responsibility where there is an error in the information entered by the User.
  5. Where a User causes damage to another User or a third party through use of the Service, that User shall resolve the matter at the User's own responsibility and expense, and shall not cause any inconvenience whatsoever to the Company.
  6. Users shall bear, at their own expense, the costs of installing computer equipment, communication equipment, and other equipment necessary to use the Service, as well as telephone charges, LAN usage fees, application fees, and similar costs incurred in using the Service.
  7. Users shall use the latest version of Google Chrome or Safari as the browser used to access the Service. The Company shall bear no responsibility, and will not respond to any inquiries, regarding issues such as incorrect display of the screen resulting from the use of a browser other than those designated by the Company.
  8. Where a User has a Product purchased through the Service shipped outside Japan, the User shall, at their own responsibility, comply with the import regulations, customs duties, import consumption tax, and other laws and regulations of the destination country or region. The Company shall bear no responsibility for any damage arising from the holding, delay, or confiscation of a Product by customs authorities or from any related cause.

Article 14 (Miscellaneous)

  1. Communication between the Company and a User shall, in principle, be by email.
  2. Where an issue arises regarding the use of the Service that cannot be resolved through these Terms of Use or the Company's guidance, the Company and the User shall discuss the matter in good faith to resolve it.
  3. These Terms shall be governed by the laws of Japan.
  4. Where litigation becomes necessary in connection with the use of the Service, the Okayama District Court shall have exclusive jurisdiction as the court of first instance by agreement of the parties.
  5. Where a User causes damage to the Company or any other third party by violating these Terms, the terms of use agreement, or any Individual Provisions, the User shall be liable to compensate for such damage.

Established: August 6, 2026