Refund policy

Returns, Defective Products, and Cancellations

• If production or manufacturing of a product becomes difficult due to an earthquake, fire, or other unavoidable circumstances, we may cancel your order and issue a refund. Please understand this in advance.
• Once payment has been finalized, we do not accept exchanges or returns for reasons attributable to the customer, except in cases of initial product defects. Please understand this in advance.
• In the case of an initial defect, please follow the procedure below within the specified period without using the product. We may be unable to accept returns or exchanges if the product has already been used or if the period specified below has elapsed.
  • In the case of an initial defect, we will bear the shipping costs for both returning and resending the product.
  • ① Within 7 business days of receiving the product, please contact us at support@paintory.com regarding the condition of the product. Our staff will then provide instructions for the exchange procedure.
  • ② Following the instructions from our staff, please return the product to us within 3 months of the product's arrival.
  • ③ Once we confirm receipt of the returned product, we will proceed with the exchange for a non-defective item.
  • *Depending on stock availability, we may issue a refund instead. Please understand this in advance.

Refusal of Delivery, Extended Absence, and Incorrect Address

• If a product cannot be delivered due to refusal of delivery, extended absence, an incorrect address, or similar reasons, and is returned to us, we will store the product for 3 months from the shipping date. Redelivery can be arranged within this period, so please be sure to contact us at support@paintory.com within that time. Please note that the shipping cost for redelivery will be borne by the customer; please make payment according to our instructions. Please understand in advance that we are unable to issue refunds if the customer fails to follow instructions or refuses delivery for personal reasons.
• After the 3-month storage period has elapsed, we will consider that you have no intention of receiving the already-purchased product, and we reserve the right to dispose of the product at our discretion. In this case, we may charge a cancellation fee equal to 100% of the product price, plus the shipping fee and any costs incurred in storing the product.
• In addition, if delivery of the product cannot be completed within the storage period due to reasons attributable to the user, we may suspend that user's account privileges.

About the Cooling-Off System

Products purchased through mail order are not subject to the cooling-off (unconditional cancellation) system stipulated under the Act on Specified Commercial Transactions.